Refund Policy

Thank you for your purchase from SavoryMeadow. We pride ourselves on offering the finest quality of fresh pizzas and food items. We understand that sometimes you may need to return a product you have purchased from our savorymeadow.rest. Hence, we have developed a Refund Policy to ensure a transparent and customer-friendly experience.

Cancellation Before Shipment

If you decide to cancel your order before it has been shipped, please contact us immediately at +44 20 7946 0958. Provided that your order has not been dispatched, we will process the cancellation and issue a full refund in your original payment method.

Returns and Exchanges

Due to the perishable nature of our products, we can only accept returns and offer exchanges under certain conditions:

• Incorrect Order: If you receive an order different from what you initially purchased, please contact us within 24 hours of receiving the order for an exchange.
• Damaged Items: If any items are damaged upon arrival, please inform us within 24 hours of receiving the order, providing photographic evidence of the damage.

Non-returnable Items

Please note that we cannot accept returns on the following:

• Customized or personalized orders.
• Gift cards.
• Downloadable software products.

Refund Process

To initiate a return or exchange, follow these steps:

1. Contact our customer service at +44 20 7946 0958 within the designated time frame.
2. Provide your order number and detailed reason for return or exchange.
3. After approval, pack the item in its original packaging, with all included materials.
4. Return the package to 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Once we receive and inspect the returned item, we’ll process your refund or exchange. Please note that return shipping costs are not refundable and are the customer’s responsibility, except in the case of incorrect or damaged items.

Refund Timing

Refunds are processed within 7 business days after we receive the returned product and confirm it meets the return conditions. The refund will be made to your original payment method. Depending on your card issuer's policies, it may take up to an additional 5-10 business days for the refund to reflect on your account.

Please note that we reserve the right to refuse a return or exchange if the returned product is deemed to be damaged or misused through actions that are beyond our control.

Contact Information

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at +44 20 7946 0958 or visit our website at savorymeadow.rest. Thank you for choosing SavoryMeadow.

This policy was last updated on March 1, 2023.